Terms and Conditions

Last updated: 31 August 2026

These terms apply to purchases made through the Eco Bio Lab online store. By placing an order, you agree to the conditions below.

Free Australia-Wide Shipping

Free standard shipping is available on all Australian orders with no minimum purchase. Orders are normally processed within 1–2 business days and sent using Australia Post.

• Metropolitan areas: approximately 2–7 business days after dispatch
• Regional and remote areas: approximately 5–12 business days after dispatch

Tracking information will be emailed after dispatch. Delivery times are estimates and may be affected by Australia Post delays, public holidays or circumstances outside our control. For delivery assistance, email info@naturalpharma.info.

Returns and Refunds

Unopened and unused products may be returned within 14 days of delivery. Products must remain sealed and in their original saleable condition. Opened ingestible products cannot be returned for change of mind.

If an item arrives damaged, faulty or incorrect, email info@naturalpharma.info with your order number and photographs of the product and packaging. Approved refunds are returned to the original payment method. Nothing in this policy limits your rights under the Australian Consumer Law.

Privacy and Cookies

We collect information required to process orders, deliver products, provide customer support and operate customer accounts. Payments are securely processed by Shopify and the selected payment provider.

The website may use Shopify cookies, Google Analytics, Meta Pixel and approved review services. Where required, customers can manage non-essential cookies through the website’s cookie-consent tool. Privacy enquiries can be sent to info@naturalpharma.info.

Orders and Website Terms

All prices are displayed in Australian dollars and include GST where applicable. Orders are subject to payment approval, product availability and acceptance.

We may cancel and refund an order if a product is unavailable, a payment fails or an incorrect price or product description has been displayed. Promotional offers are subject to their stated conditions and expiry dates.

Product information is general information only and does not replace the current product label or professional healthcare advice.

Customer Services

Customers may receive automatic emails for order confirmation, payment status, dispatch, Australia Post tracking, delivery updates, cancellations and refunds.

Customer accounts allow customers to view order history, delivery information, saved addresses and available tracking details.

Eligible product reviews may display a Verified Purchase label and are moderated before publication. No automatic coupons, points or rewards are provided in exchange for reviews.

Frequently Asked Questions

Is shipping free?

Yes. Standard Australia Post shipping is free for all Australian orders.

How can I track my order?

A tracking link will be emailed after your order has been dispatched.

Can I return an opened product?

Opened ingestible products cannot be returned for change of mind. Faulty, damaged or incorrect products remain covered by applicable Australian Consumer Law rights.

What should I do if my order is damaged or incorrect?

Email info@naturalpharma.info with your order number and photographs of the product and packaging.

How should I take the product?

Always follow the directions on the current product label. Consult a healthcare professional if you take medicines, have a medical condition, are pregnant or breastfeeding, or are unsure whether the product is suitable for you.